During the last three decades, economic conditions have changed fundamentally in western industrial nations. Without doubt, a fundamental change from a manufacturing society to an information- and service-based economy is discernable. While the share of services in the gross economic product is around 60-70%, business start-ups and new jobs can almost exclusively be found in the tertiary sector.
This situation is now changing essentially – and this is where service design comes in. Within Service Design, Service Interfaces are designed for intangible products that are, from the customer’s point of view, useful, profitable and desirable, while they are effective, efficient and different for the provider.Service Designers visualize, formulate and choreograph solutions that are not yet available.
Making More Meaning: The New Service Economy
Edward Sharpe & The Magnetic Zeros - Home (live @ Bonnaroo 2013)
The great LIVE performance with #storytelling & a lot of joy and emotions
Tim Brown - From Design to Design Thinking
Tim Brown is the CEO of IDEO. Among the 20 most innovative companies in the world, IDEO is a design consultancy that contributed to such innovations as the first Apple mouse and the Palm V. IDEO’s work also addresses sustainability, the design of communities, health and wellness, and enterprise for people in the world’s lower income groups. An industrial designer by training, Brown’s own work has earned him numerous awards and been exhibited internationally.
Roselinde Torres: What it takes to be a great leader
The Service Design Imperative by Nick Leon
Deep Listening - Disclosing the Unsaid
Red Associates, service design company
Chris Downs: Are We Still Talking about Service Design?